Account Security
Guide to account security:
avoiding and reporting scams
Here, at AIstock, security for our clients is a top priority. Our goal is to provide you with a secure online space where you can feel safe to invest, transact, and connect within our community.
The nature of the Internet, however, does require some extra caution whenever engaging online. To help you avoid falling prey to phishing attempts, investment scams, and other risks, we have put together this guide. In addition, if you are ever in doubt as to whether a communication is from us or witness any other suspicious activity on the AIstock platform, please do not hesitate to contact us.
Common risks
and phishing attempts
“Phishing” is an attempt by criminals to procure or intercept personal data from users by imitating a trustworthy entity, for example, with fake websites, e-mails, phone calls or SMS messages. The intention is to misuse this data to steal money from account holders. The term “phishing” is based on the word “fishing” together with the P from password, since figuratively speaking, these criminals attempt to “bait” unsuspecting users into providing their passwords, account information, or other data that they would otherwise keep secure.
Common risks
and phishing attempts
“Phishing” is an attempt by criminals to procure or intercept personal data from users by imitating a trustworthy entity, for example, with fake websites, e-mails, phone calls or SMS messages. The intention is to misuse this data to steal money from account holders. The term “phishing” is based on the word “fishing” together with the P from password, since figuratively speaking, these criminals attempt to “bait” unsuspecting users into providing their passwords, account information, or other data that they would otherwise keep secure.
Unfortunately, the online trading and investment industry is not immune to these and other fraudulent attempts to swindle users out of their money. In just one example, in May 2021, Europol teamed up with several other law enforcement agencies to take down an investment fraud and money laundering ring involving losses of €30 million (US$36 million) total by hundreds of victims across Europe. The criminals created fake but professional-looking online trading platforms, luring victims through advertisements on social media and search engines. They posed as experienced brokers when contacting the victims via a fake call center and used manipulated software to trick them.
Therefore, it is very important that you always verify that you are transacting with the official AIstock platform and our representatives, and not an imposter.
What a phishing attempt might look like
- AIstock has a verified WhatsApp business account, which our representatives may use to initiate communication with clients from time to time. However, they will never request that you provide any sensitive information, such as personal details, account information or security credentials, via WhatsApp.
- We will never contact you via a third party regarding your account. Only official AIstock representatives may contact you.
- Never give out any personal details, account information or security credentials to anyone who approaches you through different forms of media.
What a phishing attempt might look like
- AIstock has a verified WhatsApp business account, which our representatives may use to initiate communication with clients from time to time. However, they will never request that you provide any sensitive information, such as personal details, account information or security credentials, via WhatsApp.
- We will never contact you via a third party regarding your account. Only official AIstock representatives may contact you.
- Never give out any personal details, account information or security credentials to anyone who approaches you through different forms of media.
Protect your personal data
Verified AIstock representatives will:
- Only contact you through appropriate channels, such as the email address associated with your account
- Contact you via the authentic AIstock domain with @phaionn.com in the address
Verified AIstock representatives will not:
- Ask you to move your money to a so-called “safe account” or any other place
- Ask you to move your money to an alternative AIstock account
- Ask you to deposit to a specific payment method or crypto wallet
- Ask you for your account password or Two-Factor Authentication (2FA) code
- Ask for non-AIstock account credentials
Security steps
To protect your account, we strongly recommend that you follow the steps below regularly. You should perform these steps more frequently if you notice any suspicious behavior, such as reduced speed, pop-up advertisements, or changes to your account which you did not make.
Step 1: Employ 2-Factor Authentication (2FA)
2-Step Verification requires you to sign in both with your password and a security code sent to your phone (via SMS or phone call), which adds an extra layer of security to your account. Enable 2FA in your Account Settings. For a quick video tutorial, click here.
Step 2: Select a strong password
The keys to creating a strong password are length, a mix of letters and numbers, and no ties to your personal information. Never send your password via email, or reveal it to anyone else. Remember, AIstock will never email you to ask for your password or other sensitive information.
Step 3: Protect your password
- Never enter your password after following a link in an email from an untrusted site. Always go directly to https://phaionn.com.
- Do not save your password in the browser. If anyone else ever accesses your computer, saved passwords are easily revealed.
- Never use the same password on another website and change your password periodically.
Step 4: Check for viruses and malware
Install trusted antivirus software on your computer and mobile devices and set them to scan regularly. If a scan detects any suspicious programs or applications, immediately follow instructions to safely remove them.
Step 5: Perform regular operating system and browser updates
Updates also may include important security fixes. Make sure you’ve set your computer to update automatically, and if you get a manual notice to update, take care of it right away.
If you access your AIstock account on a public computer, take these extra steps:
- Always sign out of your account.
- Clear forms, passwords, cache, and cookies from the browser on a regular basis.
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